Customer Service Representative (Remote)

  • Greenville
  • Permanent
  • Tue Nov 10 19:35:31 2026
  • 1A1C6F3857811c1a

DESCRIPTION:
The remote Customer Service Representative handles calls on behalf of our clients while following approved scripts and Call Center Guidelines. This role delivers excellent customer service, confirms consumer qualifications, and connects or transfers qualified consumers to the appropriate client or specialist.
RESPONSIBILITIES:
  • Handle inbound and outbound customer calls.
  • Respond to consumer questions and concerns about products or services, primarily by qualifying consumers and transferring them to the appropriate specialist.
  • Follow approved call center scripts when handling various call topics.
  • Comply with all company policies and procedures, including Quality Assurance (QA), attendance requirements, and the Company Handbook.
  • Provide professional, courteous, and high-quality customer service.
  • Monitor and read Microsoft Teams messages and work emails throughout the workday.
  • Maintain a reliable internet connection and a quiet, distraction-free workspace.
  • Assist with additional work assignments as needed.
REQUIREMENTS:
  • Excellent verbal communication, interpersonal, and customer service skills.
  • Strong organizational skills and attention to detail.
  • Ability to perform effectively in a fast-paced and occasionally stressful environment.
  • Ability to maintain a reliable internet connection and quiet workspace.
EDUCATION AND EXPERIENCE:
  • High school diploma or GED required.
  • Two or more years of customer service experience preferred.
  • Must be authorized to work in the United States for any employer. Prime Marketing, Inc. uses E-Verify.
SCHEDULE REQUIREMENTS:
  • Must be available to work an assigned full-time schedule of 40 hours per week within business operating
    hours.
  • Hours of operation: Monday through Friday, 8:00 AM to 11:00 PM.

WORKING CONDITIONS AND EQUIPMENT:

• Remote position with a designated quiet workspace free from distractions.
• Computer meeting minimum hardware specifications and a wired Ethernet internet connection (Wi-Fi alone is
not acceptable).
• Employee-provided headset.
• Camera required for training, meetings, and video chats.
• Reliable high-speed internet connection.
Prime Marketing, Inc. Hiring States:
AR- Arkansas
AZ- Arizona
FL- Florida
GA- Georgia
ID- Idaho
KY- Kentucky
LA- Louisiana
MO- Missouri
MS- Mississippi
NC- North Carolina
OH- Ohio
OK- Oklahoma
SC- South Carolina
TX- Texas
VA- Virginia